Privacy Policy
Last updated: March 2026
Enjoyers Travel (sole proprietor Garifulin, trade name Enjoyers Travel) is committed to protecting your personal data. This policy explains what data we collect, why, and how we handle it.
1. Who we are
Enjoyers Travel — tour operator based in Almaty, Kazakhstan
Email for data requests: denis.ganshin@enjoyers.org
Website: enjoyers.org
We process personal data in compliance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection" (No. 94-V, May 21, 2013). For visitors from the European Economic Area (EEA) and the United Kingdom, we also respect the principles of the General Data Protection Regulation (GDPR).
2. What data we collect and why
| Data | Purpose | Legal basis |
|---|---|---|
| Name, phone, email, messenger ID | Booking and providing tour services | Contract performance |
| Email address | Marketing communications (newsletters, offers) | Your consent (opt-in) |
| Browsing data (cookies, IP address) | Website analytics and improvement | Legitimate interest / consent |
We do not collect sensitive personal data (health, religion, ethnicity, etc.) unless you voluntarily provide it (e.g., dietary requirements for a tour).
3. Cookies
Our website uses cookies to improve your experience and analyze traffic:
| Cookie type | Provider | Purpose |
|---|---|---|
| Essential | enjoyers.org | Site functionality, cookie consent preference |
| Analytics | Google Analytics 4 (Google LLC, USA) | Understanding how visitors use the site |
| Tag management | Google Tag Manager (Google LLC, USA) | Managing analytics and marketing tags |
You can manage your cookie preferences through the cookie banner on our website. Analytics cookies are only loaded with your consent.
4. Who we share data with
We may share your data with trusted third parties only when necessary to provide our services:
- Transport providers — to arrange tour logistics
- Hotels and accommodation — for overnight tours
- Payment providers — to process payments (Kaspi Bank, Kazakhstan)
- Google LLC (USA) — for website analytics (GA4, GTM)
We do not sell your personal data to third parties.
5. International data transfers
Your data is primarily processed in Kazakhstan. Some data may be transferred to:
- United States — Google LLC (analytics), covered by the EU-US Data Privacy Framework
Where required, we ensure appropriate safeguards are in place for such transfers.
6. How long we keep data
- Booking data: 3 years after the tour (for legal and accounting purposes)
- Marketing data: until you unsubscribe
- Analytics data: per Google Analytics default retention settings (14 months)
7. Your rights
You have the right to:
- Access — request a copy of your personal data
- Correction — ask us to correct inaccurate data
- Deletion — ask us to delete your data
- Restriction — ask us to limit how we use your data
- Portability — receive your data in a portable format
- Objection — object to processing, including marketing
- Withdraw consent — at any time, for consent-based processing
To exercise any of these rights, email us at denis.ganshin@enjoyers.org. We will respond within 30 days.
If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
For California residents
California residents may have additional rights under the CCPA. To make a request, contact us at the email above.
8. Marketing communications
We may send you information about our tours, offers, and travel tips via email, SMS, WhatsApp, or Telegram — only with your explicit consent. You can unsubscribe at any time using the link in each message, or by contacting us directly.
9. Changes to this policy
We may update this policy from time to time. The current version is always available at enjoyers.org/en/politika.
10. Contact us
For any questions about your personal data or this policy:
Email: denis.ganshin@enjoyers.org
Address: Almaty, Kazakhstan